Refund & Returns Policy – Velitho.shop
At Velitho.shop, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with refunds and returns.
🔄 Returns
You may return most items within 30 days of delivery for a refund or exchange.
Requirements for Returns:
- Items must be unused, unworn, and in original condition with all tags attached.
- Include the original packaging and invoice.
- Items marked as final sale or personalized/customized are not eligible for return.
How to Return:
- Contact us at 986116880@qq.com with your order number and reason for return.
- Follow the instructions provided by our support team to send your item back.
- Once received and inspected, we will process your refund or exchange.
💰 Refunds
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days after we receive the returned item for the refund to appear on your account.
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective item.
⚠️ Exchanges
If you wish to exchange an item for a different size, color, or style:
- Make sure the item meets our return requirements.
- Specify your preferred replacement item when contacting our support team.
- Exchange items are subject to availability.
🛡 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt at 986116880@qq.com.
- Provide photos of the issue.
- We will offer a replacement or full refund, including shipping costs.
💌 Need Help?
For any questions regarding refunds or returns, our customer support team is happy to assist you.
Email us at 986116880@qq.com or use the contact form on our website.