Privacy Policy
Effective Date: September 25, 2025
Welcome to Velitho (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://velitho.shop (the “Site”) and use our services, including purchasing our products, contacting customer support, or subscribing to our newsletters (collectively, the “Services”). By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from you when you visit our Site or use our Services, including:
a. Personal Information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through our payment processors)
b. Non-Personal Information:
- Browser type and version
- Device type and operating system
- IP address and general geolocation
- Pages visited, time spent on the Site, and referral sources
c. Cookies and Tracking Technologies:
We use cookies, pixels, and similar technologies to improve your experience, remember your preferences, and analyze traffic. You can choose to disable cookies in your browser settings, but some features of the Site may not function properly.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and payment
- To provide customer service and respond to inquiries
- To personalize your shopping experience and improve our Site
- To send you marketing communications, promotions, and updates (with your consent)
- To prevent fraudulent transactions and ensure the security of our Services
- To comply with legal obligations and resolve disputes
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
- Service Providers: We work with trusted third-party partners (such as payment processors, shipping carriers, and marketing platforms) to help operate our business and deliver our Services.
- Legal Compliance: We may disclose your information if required by law, legal process, or government request.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.
5. Security of Your Information
We use appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and obtain a copy of your data
- Request correction or deletion of your data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing emails by clicking the “unsubscribe” link in our messages
To exercise any of these rights, please contact us at 986116880@qq.com.
7. International Data Transfers
If you are accessing our Site from outside of our primary business location, please note that your information may be transferred to and processed in countries where data protection laws may differ. We take steps to ensure that your data is handled securely and in accordance with this Privacy Policy.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from minors. If we learn that we have collected information from a child without parental consent, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Velitho
Email: 986116880@qq.com
Website: https://velitho.shop